Contact Neuro Recall: Who Handles Orders, Refunds and Questions
Quick answerFor tracking, changes and refunds, call the order desk at +1 (302) 200-3480 with your order ID. Sales questions go to [email protected]. Website questions go to [email protected], read Mon-Fri 9:00am-5:00pm ET; it cannot see orders. Sudden confusion or trouble speaking needs 911, not any number here.
- Refund terms shown at checkout
- Shipping cost shown before you pay
How do I contact Neuro Recall?
You can reach a person about Neuro Recall by one order phone line and two email inboxes. There are also two postal addresses. Each one handles a different kind of question, so picking the right one first saves a second call.
This website is run by Neurorecallmind, a U.S. Neuro Recall information site and shop. We are not the maker. Learn more on the about page.
Order desk
+1 (302) 200-3480
Order help, tracking, changes and refunds. Run by the checkout platform, BuyGoods. Hours not published.
Sales email
[email protected]
Pack questions before you buy, and order help in writing.
Website email
[email protected]
Page errors, typos, privacy and press. Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
Office
59 Maiden Lane, Floor 27, New York, NY 10038
Business mail for Neurorecallmind. Please do not send returns here.
Returns address
41 East 11th Street, Floor 10, New York, NY 10003
Name, email and order ID inside. Tracked postage, paid by the buyer.
Emergency
Call 911. No number on this page can help in a medical emergency.
Who handles what?
Match your question to the right desk with this table. Anything about money, a parcel or a refund goes to the order desk, because only it can see orders.
| Who handles it | Contact | Use it for | What to have ready |
|---|---|---|---|
| Order desk (BuyGoods) | +1 (302) 200-3480 | Change or cancel an order; tracking; refund claims | Order ID, full name, checkout email |
| Sales email | [email protected] | Pack questions; order help in writing | Order ID if you have one |
| Website email | [email protected] | Typos, broken links, privacy requests, press, scam ad tips | Page address or a screenshot |
| Office | 59 Maiden Lane, Floor 27, New York, NY 10038 | Business letters to Neurorecallmind | Not for returns |
| Returns address | 41 East 11th Street, Floor 10, New York, NY 10003 | Parcels sent back for a refund | Name, email and order ID inside the box |
| Your doctor or pharmacist | Your usual clinic | Medicine, dose, memory or side effect questions | The bottle or a photo of its label |
| Emergency services | Call 911 | Sudden confusion, trouble speaking, numbness or weakness | Nothing; call first and note the time |
How does a call to the order desk work?
The order desk at +1 (302) 200-3480 is run by BuyGoods, the checkout platform that takes Neuro Recall orders. It sees your payment and shipping record. That makes it the right place for changes, tracking problems and refunds.
Its hours are not published in our files. If nobody picks up, call back later in the day, or email the sales address with your order ID.
What should you include when you write or call?
A few details turn a long call into a short one. They also leave a clear record if you need a refund later.
Never send a full card number by email or text. The order desk can find your order without it.
Include this when you write or call
- Your order ID from the confirmation email
- The full name and email address used at checkout
- The pack you bought and the date the parcel arrived
- The lot number on the bottle, if your question is about the product (our files show lot NR-26/NE-8099 as a reference)
- Photos of any damage, a broken seal, or a label that does not match this site
- A screenshot of the checkout terms, if your question is about a refund
What can the website inbox help with?
The website inbox, [email protected], is read Mon-Fri 9:00am-5:00pm ET. It covers this website only: page errors, typos, privacy requests and press questions.
It cannot see orders, change a shipment or issue a refund. Sending order details there only adds a step.
If you spot a mistake on a page, include the page address and the sentence that looks wrong. Our editorial standards explain how we check and fix pages. For a privacy request, put the word privacy in the subject line.
What if your order has not arrived?
Start with the tracking link in your order email. Ships from the US unless the checkout says otherwise. The shipping cost is shown at checkout. Tracking arrives in the order email.
Delivery times are not published in our files. Once tracking shows movement, give the carrier a few business days. If tracking says delivered but you cannot find it, check with neighbors and your building's mail room.
Then call +1 (302) 200-3480 with your order ID and tracking number. The shipping page covers what we know about delivery.
How do returns and refunds work?
The refund window is printed on the live checkout, not in our files, so check your screenshot or order email first. To start a claim, call +1 (302) 200-3480 with your order ID.
Mail returns to 41 East 11th Street, Floor 10, New York, NY 10003. Write your full name, email and order ID inside the parcel. Buyer pays return shipping. Use a tracked service.
Refunds are issued 3-5 business days after the return is credited, then 5-10 days to show on the card. Full rules are on the refund policy page.
- 1phone call to start a claim
- 3-5business days to process
- 5-10days to reach your card
When should you call 911 instead?
Call 911, not the order desk
Sudden confusion, trouble speaking or understanding, numbness or weakness on one side, trouble seeing or walking, or a sudden severe headache: call 911 now and note the time. Do not call the order desk or email us. We cannot help in an emergency.
The CDC lists these as signs of a stroke that need emergency care right away (CDC, Stroke signs). Do not wait to see if they pass.
Slow memory changes are different, but they still deserve a visit. Memory loss that disrupts daily life, or new trouble with words, is a reason to book a checkup (Alzheimer's Association, 10 warning signs).
Where should medical questions go?
Medical questions go to your doctor or pharmacist. No contact on this page can give medical advice, and neither can this website.
Ask first if you take blood thinners or aspirin, or have surgery coming up, because ginkgo may raise bleeding risk (NCCIH, Ginkgo). Ask first, too, if you take diabetes medicine, thyroid medicine, transplant drugs or sedatives, or have liver disease. Do not use it if you are pregnant or nursing.
Bring the bottle to the visit. The side effects page lists each caution in one place.
How can you stay safe when contacting a seller?
Check the address before you write. This website is neurorecallmind.com. Our website inbox ends in neurorecallmind.com, and the sales address ends in customercs.com.
Some Neuro Recall ads were reported to use fake AI celebrity videos and to send buyers to a checkout for MemoHoney (MalwareTips, Sept 2026). No celebrity endorses this product. If a checkout names another product, do not pay, and call your card issuer if you already did.
Our scam check lists the warning signs in one place.
Contact Neuro Recall: questions people ask
What is the Neuro Recall customer service phone number?
The order desk number is +1 (302) 200-3480. It belongs to the checkout platform, BuyGoods, and handles orders, tracking, changes and refunds.
What is the Neuro Recall email address?
Use [email protected] for sales and order help. Use [email protected] for questions about this website; that inbox cannot look up orders.
How do I cancel a Neuro Recall order?
Call +1 (302) 200-3480 as soon as you can and give your order ID. If the parcel has already shipped, the desk will handle it as a return.
What are the Neuro Recall customer service hours?
The order desk hours are not published, so call back later if nobody answers. The website inbox is read Mon-Fri 9:00am-5:00pm ET.
Who runs the Neuro Recall order desk?
BuyGoods, the checkout platform that takes the orders, runs it. Neurorecallmind, which runs this website, cannot see orders.
Can I email the order desk instead of calling?
Yes, for order help in writing, use [email protected] and put your order ID in the subject line. Refund claims still start with a call to +1 (302) 200-3480.
Can Neuro Recall customer service tell me if it is safe with my medicine?
No. Neither the order desk nor our inbox can give medical advice. Ask your doctor or pharmacist, and bring the bottle with you.
What should I do if someone suddenly gets confused or cannot speak clearly?
Call 911 right away and note the time the signs started. These can be signs of a stroke, and fast care matters.
How do I report a fake Neuro Recall ad?
Report the ad to the site or app where you saw it. You can also email [email protected] with a screenshot so we can add it to our scam check.
Ready to try Neuro Recall?
2 capsules a day, 60 per bottle, with the full label shown on this site. Prices and refund terms appear on the checkout. On medicine or worried about memory? Talk to your doctor first.
